Return & Exchange Policy

Return & Exchange Policy 

ONLINE RETURNS (see below for in-store)

Returns within 30 days of the purchase date will be accepted for items that are unused/unworn, in original packaging, and with all paperwork, parts & accessories for credit of the purchase price minus shipping, handling and/or other charges.  Footwear must be in new condition (with box) and not worn outside or in working conditions. If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, Industry Workwear cannot accept the returned items and cannot give a refund.

Refunds will be made in the same form of payment originally used for the purchase. You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s)

Returns will be processed based on the discretion of store management or by the manufacturer.

Customers are required to pay for all shipping return costs and all return shipping charges must be pre-paid. We cannot accept C.O.D. deliveries. We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.

The following items are a final sale due to hygienic and/or safety reasons:

  • Underwear
  • Respirators
  • Respirator Cartridges and Filters
  • Earmuffs & Earplugs when the packaging has been opened or seal has been broken
  • Hardhats
  • Fall Protection
  • First Aid Kits

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IN-STORE RETURNS (see above for online)

Return with a Receipt

An original receipt is required for all returns (no photocopies). Within 30 days from the date of your purchase, an exchange or return can be made for unused/unworn merchandise. All items must be in their original packaging with all paperwork, parts & accessories. Footwear must be in new condition (with box) and not worn outside or in working conditions. All refunds will be made in the same form of payment as the original purchase.

The following items are a final sale due to hygienic and/or safety reasons:

  • Underwear
  • Respirators
  • Respirator Cartridges and Filters
  • Earmuffs & Earplugs when the packaging has been opened or seal has been broken
  • Hardhats
  • Fall Protection
  • First Aid Kits

    Return with a Gift Receipt

    Returns using a gift receipt will be applied to an Industry Workwear gift card. The gift receipt will help us determine the price your gift giver paid. A gift receipt is documentation of the purchase only, and is not considered an original receipt. If you are exchanging an item with a gift receipt you will be issued a new gift receipt for the exchange transaction.

    If there is a difference of price the refund amount will be put back onto an Industry Workwear gift card

    Return or Exchange without a Receipt

    This policy excludes all footwear which must be accompanied by an original receipt.

    If you wish to make a return and have lost your receipt, merchandise will be returned based on the lowest price the item was offered for sale within the previous 6 months preceding the return; and the refund will be applied to an Industry Workwear Gift Card. All items must be in their original packaging with all paperwork, parts & accessories. 

    Price Adjustments

    A one-time price adjustment on your original purchase in the original form of tender will be granted in store providing the original receipt is presented and the price adjustment is within 14 days of the original in store purchase date. Please note that price adjustments will not be applicable during select promotional events such as Fathers Day, Black Friday and Boxing Day.

    Gift Cards

    Gift cards are a final sale. Gift cards cannot be redeemed for cash or refunded after purchase.

    Special Orders

    Special orders are a final sale and are non refundable or exchangeable

    For all return or exchange transactions you will be required to provide your full name and telephone number

    Warranty Returns

    Please visit our warranty page